This privacy policy sets out how we use and protect any information that you give us when you use our services and was updated in September 2026.

Crossroads Derbyshire is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services then you can be assured that it will only be used in accordance with this privacy statement.

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We may change this policy from time to time by updating this page.

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Why We Collect Information About You

When you access support from Crossroads Derbyshire, we need to collect information about you and your circumstances so that we can:

• Assess your support needs

• Deliver safe and effective services

• Manage risk and safety planning

• Safeguard children and adults at risk

• Monitor outcomes and improve our services

• Meet legal, regulatory and funding requirements

Keeping accurate records helps us provide the best possible support to you.

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What Information We Collect

We may collect information including:

• Name, date of birth and contact details

• Family and household information

• Health and wellbeing information

• Risk assessments and safety plans

• Records of support provided

• Equality and diversity information

• Information relating to children where relevant

Some of this information is classed as special category data and receives additional legal protection.

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Confidentiality and Information Sharing

Information you provide will be treated confidentially and stored securely.

However, we may need to share information without your consent where:

• A child is at risk of harm

• An adult at risk is being abused or neglected

• A serious crime has been committed or may be committed

• There is a serious risk to someone's safety

• We are required by law to do so

Where it is safe and appropriate, we will discuss any information sharing with you beforehand.

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How We Use Your Information

We process information under the UK GDPR and Data Protection Act 2018.

The lawful bases we rely on include:

• Provision of health and social care services

• Safeguarding responsibilities

• Legal obligations

• Vital interests

• Legitimate interests

 

Anonymous Information

We may provide anonymous statistical information to funders, commissioners and regulators to demonstrate the impact and effectiveness of our services.

This information cannot identify you.

 

How Long We Keep Information

Service user records are generally retained for up to seven years after support ends unless a longer period is required for safeguarding, legal or contractual reasons.

Records relating to children may be retained for longer in line with safeguarding requirements.

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Your Rights

You have the right to:

• Access information we hold about you

• Correct inaccurate information

• Request deletion where appropriate

• Restrict certain processing activities

• Object to processing in certain circumstances

To exercise your rights, please speak to your support worker or contact us using the details below.

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Contact Details

Chief Executive or Business Manager

Crossroads Derbyshire
PO Box 22
Glossop
SK13 8AE

Email: admin@crossroadsderbyshire.org