Your Information and Your Privacy

At Crossroads Derbyshire, we want you to feel safe talking to us.

When you work with us, we keep some information about you so that we can provide support and make sure you are safe.

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What Information Do We Keep?

We may keep information such as:

• Your name and age

• How to contact you

• Information about how you are feeling

• Information about your family or home life

• Notes about the support we provide

We only collect information that helps us support you.

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Will You Keep My Information Private?

Yes. We will not share your information with other people unless we need to.

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Sometimes we may have to share information if:

• You are not safe

• Another child or young person is not safe

• An adult is being harmed

• Someone is in serious danger

• The law says we must share information

If possible, we will talk to you about this first.

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Why Do You Need My Information?

We use your information to:

• Support you

• Keep you safe

• Understand what help you need

• Improve our services

• Meet our legal responsibilities

 

Who Can See My Information?

Only authorised staff who need the information to support you can access it.

We store information securely and take steps to keep it safe.

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Your Rights

You have rights over your information.

You can ask:

• What information we hold about you

• For information to be corrected if it is wrong

• Why we are using your information

• Questions about how we keep information safe

You can ask your support worker if there is anything you do not understand.

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Want to Ask a Question?

Speak to your support worker or contact:

Crossroads Derbyshire
Email: admin@crossroadsderbyshire.org

We will always do our best to explain things in a way that is easy to understand.